Shipping Policy and Delivery Timeframe

Welcome to Zapatella, where your shopping experience is our top priority. We strive to provide reliable and efficient delivery services across Australia.

Free Shipping Across Australia

At Zapatella, shipping is always on us! Regardless of your location within Australia, we guarantee you won’t pay anything extra for your order’s delivery.

Processing and Dispatch Time

Our processing and dispatch time is up to 3 business days after your order is confirmed. During this period, we carefully prepare your purchase, pack it securely, and hand it over to our trusted logistics partner.

Delivery Timeframe

Orders are delivered by Australia Post, with an estimated delivery timeframe of 7 to 12 business days after dispatch. Please note that delivery times may vary based on your location, weather conditions, or other unforeseen factors beyond our control.

Tracking Information

For your convenience and peace of mind, a tracking number will be sent directly to the email address you provided at checkout as soon as your order is dispatched. You can track your delivery status via the official Australia Post website (auspost.com.au) or using the link provided in the confirmation email.

Reliable Service Guarantee

We partner with trusted logistics providers to ensure your purchases are delivered on time and in perfect condition. If you have any questions or need assistance during the delivery process, our dedicated support team is here to help.

Questions or Assistance

Feel free to contact us at support@zapatella.com. Our customer service team is ready to ensure your shopping experience is seamless from start to finish.

Thank you for choosing Zapatella. Your satisfaction drives us forward!